Is there a reason to protest?

Check out this very clever email I received.
(It’s got the chain letter nonsense at the end of it (which I hate,
but decided to publish the ending as is.)

Does it accurately explain the mentality of the protestors?

Recently large demonstrations have taken place across the country protesting the fact that Arizona is addressing the issue of illegal immigration.

Certain people are angry
that the US might protect its own borders, might make it harder to sneak into
this country and, once here, to stay indefinitely.

Let me see if I correctly
understand the thinking behind these protests. Let’s say I break into your house.  Let’s say that when you discover me in your house, you insist that I leave.

But I say,

‘No! I like it here. It’s better than my house. I’ve made all the beds and washed the dishes and did the laundry and swept the floors. I’ve done all the things you don’t like to do. I’m hard-working and honest (except for when I broke into your house).

According to the protesters:

You are Required to let me stay in your house.

You are Required to feed me.

You are Required to add me to your family’s insurance plan.

You are Required to educate my kids.

You are Required to provide other benefits to me & to my family.

(My husband will do all of your yard work because he is also
hard-working and honest, except for that breaking in part).

If you try to call the
police or force me out, I will call my friends who will picket your house carrying signs that proclaim my RIGHT to be there.

It’s only fair, after all, because you have a nicer house than I do, and I’m just trying to better myself.  I’m a hard-working and honest, person, except for well, you know, I did break into your house and what a deal it is for me!!!

I live in your house, contributing only a fraction of the cost of my keep, and there is nothing you
can do about it without

being accused of cold, uncaring, selfish, prejudiced, and bigoted behavior.

Oh yeah, I DEMAND
that you learn MY LANGUAGE!!! so you can communicate with me.

Why can’t people see how
ridiculous this is? Only in America!  If you agree, pass it on ( in English). Share it if you see the value of  it.

If not blow it off……… along with your future Social Security funds, and a lot of other things.

Even when people are highly motivated, change can be stressful and scary. As we age and move into the over 50, senior citizen ranks, it is more difficult to change. The spirit may be willing, but the flesh is weak or inflexible. People issues have crippled project of all kinds project – whether technology or process, or organizational structure or management. Stress and post implementation distress must be expected and accommodated.

Bottom line: To make an organizational change successful, it has to be well planned, with simple steps that are well communicated.

See the July Newsletter for details about Michael Nearman of AGSI who addressed the June 2008 Atlanta SPIN (Software & Systems Process Improvement Network) meeting.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

Read the whole ““Why Business Analysts Are So Important for IT and CIOs” article in CIO.com

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

I didn’t write them off altogether, since the benefit part was intriguing. Stories of writing off vacations and travel appealed to me. Not to mention the possibility of a big boost in my finances and financial situation. I even did a light weight query of some of my friends. All the ones who I thought would be good at it had already heard about it and or tried it.

At that time, MLMs were structure as the infamous “pyramid” structure. What that meant was that new people coming in could never make more than those above. Organizations with that structure were deemed illegal. And thus, they went away or were restructured.

One problem with MLMs is that the product costs are inflated to fuel the payouts to the independent marketers. And then there were the personal disasters I heard about. There was the scenario of people with garages full of product inventory that they could not sell. For couples (meaning married people) in the business, when the business failed, the marriages generally failed also.

But, there are people who swear by MLMs or network marketing. Not sure I have the personality for it.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

I attended the Atlanta AFCEA (Armed Forces Communications and Electronics Association) February 2008 meeting. The speaker, Mr. Joe Capps talked about the subject of moving to enterprise level systems and procurement processes. Instead of haphazardly developing technology in an “after the fact” manner, he advocated a more proactive approach – as in developing a strategy to move toward enterprise infrastructure, enterprise business applications and enterprise technology in general.

Additionally, a key imperative of the Department of Defense (DoD) is to change and accelerate the requirement to solution process. What’s known as Moore’s Law (based on Gordon Moore’s predictions about semiconductors), says that technology is rapidly changing. Probably about every 18 months. Where there is a need for the latest technology, Moore’s Law has financial, logistical and feasibility implications. The government and the DoD are known for red tape and cumbersome processes. But our country’s ability to respond to immediate threats requires current, accurate information delivered to those needing it in a timely fashion. He suggested the criticality of providing our war fighters with decision making data on how to even respond to five guys running down a street in Iraq. Wow!

Moore’s Law has implications in the private sector as well. Large scale technology projects often take 18 months or more to implement. That time is in addition to the time required to budget for, select and procure the software, hardware, and implementation partners. While ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), MES (Manufacturing Execution Systems) and the like, may not be obsolete, there are sure to be upgrades, patches (corrections and fixes to software problems) and new feature by the time the system is finally rolled out.

So, what can be done? Knowledgeable consultants with system expertise can help companies and public sector entities develop a strategy and select the right software in the first place. Then, the right implementation partners can accelerate and provide Independent Verification and Validations (IV&V), project management and governance throughout the implementation process. If none of these things were in place or addressed during the course of the technology project, then you’ll probably need the cure for the “Post Implementation Distress” that is sure to occur.

You’re spending millions of dollars for enterprise initiatives. Wouldn’t it be worth spending a small percentage on ensuring that you get what you paid for? Perhaps you need a technical advocate to help you navigate through the planning and implementation process.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

As I mentioned in a prior article, all are impacted by this new internet / technology revolution. It may be directly by you accessing blogs, joining online social networks or accepting networking connection invitations. It may be indirect by your children or grandchildren helping you to do google and yahoo searches and researches. Or it could just be a societal impact. Whether you like it or not, those who embrace Web 2.0 and other internet features are affecting the way we run our businesses, purchase goods and services, donate money and run political campaigns.

This phenomenon is even being reported in government newsletters and government related article. It was reported that the U.S. Joint Forces Command’s (JFCOM) has set up a website to facilitate Web 2.0 activity. The membership of AFCEA (Armed Forces Communications and Electronics Association) provides communications, IT, intelligence, and global security solutions to the military. The article “AFCEA Solutions Series Blazes New E-Trails” is all about Web 2.0.

A recent title in the Government Technology hnewletter was “E-Vote: Tapscott Says Web 2.0 Will Determine Presidential Campaign Advantage”. And who is Tapscott? Don Tapscott is author of Wikinomics: How Mass Collaboration Changes Everything (Portfolio 2006). In my “What’s a Wiki” article on February 10th, I tried to put mind energy around the concept of a Wiki. Suffice it to say, a Wiki is one of those Web 2.0 things. Tapscott’s “Wikinomics” terms suggests that there is an economic impact to the use of Wiki’s.

Watch out for Wiki’s and Web 2.0.
WWW – It’s what’s happening now!

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

In Juergen’s talk, there was much mention of process improvement, although Six Sigma was not mentioned by name. The goal of Lean is to eliminate waste and non-value added activities. And the byproduct of waste elimination is lower costs resulting in higher profits. The eight types of waste are: over production, waiting, transportation, over-processing, inventory, motion, defects, rework. Parallels were given between manufacturing waste and administrative waste.

And, how to attack the waste? You Define, Measure, Analyze and Improve the process – key steps in the Six Sigma DMAIC methodology. Often the implementation of the Six Sigma methodology or its use in projects is considered costly and time consuming. But the principles can be simplified. After all over-processing is a waste. The goal is a Lean Six Sigma.

Bottom line, improving and streamlining processes reduces defects, eliminates waste, decreases costs, improves efficiency, increases profits and provides competitive advantages.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

But, my first interpretation of her remark was “no more weight in 2008”. I like many other people need to shed some excess pounds. For many, the race is on to fix the body. Every January, there’s a big surge in the number of people at the gyms. Some turn to over-the-counter weight loss remedies and others head to the commercial weight center such as Weight Watchers, Jenny Craig, Nutrisystem and the like. The more enlightened might turn to Overeaters Anonymous (OA). It’s based on the same principles as Alcoholic Anonymous. So, OA has a 3 pronged approach, which treats overeating as a threefold disease – physical, mental/emotional, and spiritual.

Most would agree that lasting success with the battle against the bulge requires at least a mind and body cure. There are bi-modal techniques which focus on the healing mental / emotional triggers as a means to healing or slimming the body. Examples are psychoanalysis, acupressure, acupuncture, hypnosis, Neuro-Linguistic Programming (NLP) and Emotional Freedom Techniques (EFT).

I actually attended a NLP workshop a number of years ago. NLP encompasses multiple techniques which are used to accomplish quick changes in behavior. There was a lady in the NLP class who was claustrophobic. In 5 minutes the lady was able to go into a closet and close the door and be happy about it. I saw that with my own eyes.

With NLP, the mind/body connection is studied, documented and utilized to make changes. One example is eye movements. Eyes moving up tends to means you are visualizing or accessing an image. Moving eyes to either side indicates you accessing sound data. Down to the right can mean you’re accessing a feeling. NLP uses eye movements and other physical cues as an indication of how people learn best – hearing, seeing or doing. And our language often reveals our preferences. For instance I worked for a boss who often used the phrase “I hear you”. What do think his preferred learning style was?

Knowing the NLP principles, allows me to notice when these techniques are used in other arenas. NLP is now being incorporated into sales training workshops. Kendall SummerHawk, a marketing and branding guru / coach, indicated that she is certified in NLP. Kendall uses NLP in her workshop to quickly help participants get over writers block.

I’m always working on generating more profitable business. People buy from those they know, like and trust. To the extent that I can get in sync with their body language the more comfortable they feel with me. It’s not manipulation, it’s about caring enough to pay attention, to observe and to adjust. This improves the experience of the prospect, friends or family member.

I have many years of experience as a business analyst. My company, Noble & Associates Consulting, Inc, specializes in business analysis. And what does a business analyst do:

1. We listen,
2. We interpret or analyst the situation, data or system,
3. We compile and document.

Good business analysts, and for that matter good managers, sales people, business people, people in general already listen. If we want to add value to our relationships and effectiveness, we need to add the NLP techniques of conscious seeing and feeling to our repertoire.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

Noble & Associates Consulting and its consultants have years of experience with software and technology implementations. The whole point of any new system is to change or improve some process, capability or results. Since there is always change and people are stressed by change, then change management should always be a consideration in project funding, planning and management.

So what’s the cheese?

• For an individual, it might have been owning a home. The current mortgage crisis may be moving that cheese.
• For others, it might be life long employment with a company paid pension. The economy and corporate mergers, acquisitions and downsizing may have changed that cheese.
• For production managers the cheese may be efficient operations and on-time deliveries. Disruptions in the supply chain, broken processes and quality problems may be crumbling that cheese.
• The corporate executive may have thought that the latest and greatest system or technology was the cheese. However, cost overruns, unrealized functionality and out of sync processes could be slicing away at that cheese.
• For the average employee, the cheese may be to feel like they are competent and even expert at doing the job. The introduction of a new system or technology, and the need to learn new ways of doing things, could be the last straw.

In the final analysis, it doesn’t matter what caused your cheese to change. Change happens. Stress happens. Deal with it.

Consider implementing stress management and change management programs.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

In software and technology implementation projects, there needs to be something called “Change Control”. And why is this needed? No matter how thorough the business analysis job or how complete the project plan, there’s always something that needs to be changed or added after the fact. Users and potential users of the system or technology change their minds. Or think of something that they absolutely cannot live without. Then from the technical side, the developers, programmers and implementers discover things that are incorrect or just won’t work. Programmers or testers find things called “bugs” – which is techie talk for errors or system glitches. After all, that’s what quality, quality control and testing is supposed to do – Find things that will cause less than desired results.

Testing and quality is key. And it needs to start at the beginning. Once the technology requirements are finalized, you have the basis for test scripts that can be used throughout the implementation process. There will be change. So, there needs to be an orderly process for incorporating changes and corrections / fixes.

One reason is that it helps insure that everyone on the project is in sync. It avoids duplication of effort. And, it’s less disruptive when there are multiple environments (development / test versus live / production) or multiple release versions. It’s an essential piece of the communications plan. Change control is a recipe for success. And, back to the Serenity Prayer: the introduction of new systems, features or functionality is something that can be controlled. And the smart project manager has the courage to mandate a change control process.

What we cannot change is people and how they react to change. Change, even positive change, creates stress – another thing we can’t change. What we can control is the implementation and use of programs and techniques that ease the pain and stress of change. And that’s called Change Management.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC