Down in the trenches, business analysts are the ones tasked with developing business cases for IT application development. And, in the process, smoothing relations among competing parties and moving projects along.
Read the whole ““Why Business Analysts Are So Important for IT and CIOs” article in CIO.com
Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC
I was perusing BPM Strategies magazine and came across the term “applistructure “. Applistructure has to do with the convention of combining enterprise infrastructure and enterprise business applications. Service-oriented architecture (SOA) refers to a web centric / web focused approach to technology. According to the “SOA and Application Infrastructure” article by Mike Rosen, this applistructure trend was hot a couple of years ago. Can you relax? Or, as Mr. Rosen suggests, can you take comfort in knowing that solving management and business process issues are more critical to enterprise success than the actual technology?
I attended the Atlanta AFCEA (Armed Forces Communications and Electronics Association) February 2008 meeting. The speaker, Mr. Joe Capps talked about the subject of moving to enterprise level systems and procurement processes. Instead of haphazardly developing technology in an “after the fact” manner, he advocated a more proactive approach – as in developing a strategy to move toward enterprise infrastructure, enterprise business applications and enterprise technology in general.
Additionally, a key imperative of the Department of Defense (DoD) is to change and accelerate the requirement to solution process. What’s known as Moore’s Law (based on Gordon Moore’s predictions about semiconductors), says that technology is rapidly changing. Probably about every 18 months. Where there is a need for the latest technology, Moore’s Law has financial, logistical and feasibility implications. The government and the DoD are known for red tape and cumbersome processes. But our country’s ability to respond to immediate threats requires current, accurate information delivered to those needing it in a timely fashion. He suggested the criticality of providing our war fighters with decision making data on how to even respond to five guys running down a street in Iraq. Wow!
Moore’s Law has implications in the private sector as well. Large scale technology projects often take 18 months or more to implement. That time is in addition to the time required to budget for, select and procure the software, hardware, and implementation partners. While ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), MES (Manufacturing Execution Systems) and the like, may not be obsolete, there are sure to be upgrades, patches (corrections and fixes to software problems) and new feature by the time the system is finally rolled out.
So, what can be done? Knowledgeable consultants with system expertise can help companies and public sector entities develop a strategy and select the right software in the first place. Then, the right implementation partners can accelerate and provide Independent Verification and Validations (IV&V), project management and governance throughout the implementation process. If none of these things were in place or addressed during the course of the technology project, then you’ll probably need the cure for the “Post Implementation Distress” that is sure to occur.
You’re spending millions of dollars for enterprise initiatives. Wouldn’t it be worth spending a small percentage on ensuring that you get what you paid for? Perhaps you need a technical advocate to help you navigate through the planning and implementation process.
Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC
My hairdresser, Joy (quintessencehair.com), told me the theme for this year could be “no more wait in 2008”. By that she meant to convey was that the time has come for both my businesses, Noble & Associates Consulting, Inc. and Noble Finances to be outrageously successful.
But, my first interpretation of her remark was “no more weight in 2008”. I like many other people need to shed some excess pounds. For many, the race is on to fix the body. Every January, there’s a big surge in the number of people at the gyms. Some turn to over-the-counter weight loss remedies and others head to the commercial weight center such as Weight Watchers, Jenny Craig, Nutrisystem and the like. The more enlightened might turn to Overeaters Anonymous (OA). It’s based on the same principles as Alcoholic Anonymous. So, OA has a 3 pronged approach, which treats overeating as a threefold disease – physical, mental/emotional, and spiritual.
Most would agree that lasting success with the battle against the bulge requires at least a mind and body cure. There are bi-modal techniques which focus on the healing mental / emotional triggers as a means to healing or slimming the body. Examples are psychoanalysis, acupressure, acupuncture, hypnosis, Neuro-Linguistic Programming (NLP) and Emotional Freedom Techniques (EFT).
I actually attended a NLP workshop a number of years ago. NLP encompasses multiple techniques which are used to accomplish quick changes in behavior. There was a lady in the NLP class who was claustrophobic. In 5 minutes the lady was able to go into a closet and close the door and be happy about it. I saw that with my own eyes.
With NLP, the mind/body connection is studied, documented and utilized to make changes. One example is eye movements. Eyes moving up tends to means you are visualizing or accessing an image. Moving eyes to either side indicates you accessing sound data. Down to the right can mean you’re accessing a feeling. NLP uses eye movements and other physical cues as an indication of how people learn best – hearing, seeing or doing. And our language often reveals our preferences. For instance I worked for a boss who often used the phrase “I hear you”. What do think his preferred learning style was?
Knowing the NLP principles, allows me to notice when these techniques are used in other arenas. NLP is now being incorporated into sales training workshops. Kendall SummerHawk, a marketing and branding guru / coach, indicated that she is certified in NLP. Kendall uses NLP in her workshop to quickly help participants get over writers block.
I’m always working on generating more profitable business. People buy from those they know, like and trust. To the extent that I can get in sync with their body language the more comfortable they feel with me. It’s not manipulation, it’s about caring enough to pay attention, to observe and to adjust. This improves the experience of the prospect, friends or family member.
I have many years of experience as a business analyst. My company, Noble & Associates Consulting, Inc, specializes in business analysis. And what does a business analyst do:
Good business analysts, and for that matter good managers, sales people, business people, people in general already listen. If we want to add value to our relationships and effectiveness, we need to add the NLP techniques of conscious seeing and feeling to our repertoire.
Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC
I worked for the telecommunications superstar, Lucent Technologies, right before it’s big fall from financial grace. I was fortunate to be in the CIO organization which was lead by a very visionary executive, Earnestine Barnes-Linder. She encouraged us to prepare for the changes that she so wisely foresaw. Earnestine even distributed copies of the book “Who Moved My Cheese?” by Dr. Spencer Johnson. I attended a workshop by the author and was less than impressed. But, when I finally took the time to read the book, it was indeed outstanding. Mr. Johnson is an expert on individual and organizational change. The book gave insight into how to recognize that your cheese or goal had moved and provided suggestions on how to work through the feelings and adjust to change. However, there are other books that provide more substance and detail on stress and change management techniques.
Noble & Associates Consulting and its consultants have years of experience with software and technology implementations. The whole point of any new system is to change or improve some process, capability or results. Since there is always change and people are stressed by change, then change management should always be a consideration in project funding, planning and management.
So what’s the cheese?
In the final analysis, it doesn’t matter what caused your cheese to change. Change happens. Stress happens. Deal with it.
Consider implementing stress management and change management programs.
Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC
Super Tuesday has come and gone, and those of us in Georgia got to take part. Being a good citizen, I voted. But I have to admit I don’t always make an informed decision. For example – the judges. On what do I base my decision? I could safely vote for the unopposed candidates. When I had no clue, I used to randomly pick women or non-incumbents or anyone from my party of choice. However, in more recent years, I decided to just leave those positions un-checked.
Even more basic than that, I have trouble keeping track of what districts I’m in. And on any given day I couldn’t give you a list of who my representatives were. There’s a Congressional information website that I now keep handy. This site allows me to enter my zip code and get the applicable district numbers and elected official names.
I’ was much better informed about the 2008 US presidential candidates. I found a couple of websites which were invaluable for supporting my desire to make educated choices: WQAD candidate selection quiz and vote chooser quiz. I got different results from the two quizzes. And, recently my results for the one quiz were different from taking that same quiz a couple of months ago. So, I guess I’m being influenced by the media. I found that my heart wanted to do one thing but my head (based on quiz results) wanted to do another. Which should win?
I see an analogy here for selecting software and vendors. There’s lots of interesting choices in the 2008 election – a black African American, a woman, a Mormon, a preacher. But in the United States’ democratic system of government, the impact of electing a Republican versus a Democrat is relatively small. We have our checks and balances. But the wrong software selection could be costly: #1 in terms of your organization wasting money and #2 in terms of your personal well being. Often technology projects gone bad results in job loss or demotion. Not to mention the cost of non-compliance with SOX (Sarbanes-Oxley Act) or other regulations which your system or technology was supposed to address. You could go to jail!
So how to make intelligent decisions in the realm of vendor / software / technology / system selection? Noble & Associates Consulting Inc provides evaluation and selection assistance. The above mentioned candidate selection questionnaires are based on the assumption that the most important issues have been addressed. And the two quizzes differ in that respect. Similarly, before any evaluation process it’s imperative that you clarify what you’re trying to accomplish and what’s important.
We suggest a five step process:
1. Clarify goals and strategic direction
2. Understand and document requirements
3. Prioritize and rank requirements, and develop a scoring strategy
4. Map vendor/software/technology capabilities to requirements.
5. Evaluate and select.
Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC