Posts Tagged ‘Consultant’

LinkedIn Connection?

Wednesday, February 27th, 2008

 

View Sandra Noble's profile on LinkedIn

Linkedin is a social networking and connection forum for business people. If you’re in business, check it out. You might be surprised who’s already signed up.

Invite me to join your LinkedIn network. Every opportunity you have to network and build your sphere of influence is important to your success. When you add me as a connection use president@NobleAdvantage.com for the email.

Click the above icon or go to http://www.linkedin.com/in/SandraNoble.

If not already member, then click “Join Now” on the right.

If you’re already linkedin, then click “Contact Directly” on the right.

Let’s look for ways we can help each other have more successful
businesses and make more money!

Sandra Noble
President / CEO
Noble & Associates Consulting, Inc.
Noble Finances

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Bluetooth Technology

Friday, February 22nd, 2008

I was recently on an airplane perusing the in flight catalog. Have you ever seen anyone actually order something on a domestic flight? I haven’t. But the fact that these books continue to appear in seat back pockets, is evidence that they are effective revenue generators. And, they have a lot of neat gadgets and things.

The headline for one product talked about boosting your prestige and your hearing at the same time. This product was basically a hearing aid which looked like a Bluetooth mobile phone headset. So the implication was that it is cool and prestigious to walk around with a phone headset in and on your ear. Once again I was reminded that I am probably out of step with mainstream thinking.

Am I the only one who thinks it is sometimes in poor taste to be wearing those “things”. I’ve seen people posing for pictures and even speaking in front of an audience with the above mentioned head gear. Now I know I’m over 50. And I go back to rotary dial phones where you had to stick your finger in a circle slot and rotate for each number. In those days wireless and cordless was unheard of. But, most people who need hearing assistance are over 50 like me. (Although that may change, since the younger generation is ruining their ears with loud music.) I’d be interested to know if the effectiveness of that particular advertisement for hearing aids. Someone thought that was a good idea.

Do babyboomers think Bluetooth is a status symbol? And, do we need to be that connected, where we don’t miss a call? With all these communications & telecommunications, are we really communicating better? Or, just faster and more frequently?

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

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The Six Sigma Lean

Thursday, February 21st, 2008

I attended the Atlanta APICS meeting the other day. Juergen Meyer from Step 3 Consulting spoke about Lean in administrative processes. Now APICS, The Association for Operations Management, offers three certification programs, Certified in Production and Inventory Management (CPIM), Certified Supply Chain Professional (CSCP), and Certified in Integrated Resource Management (CIRM). As a result, much of the audience and much of the membership is from the manufacturing arena. I’m a CPIM member of APICS Atlanta. And, I’m a bit of an oddball in the group, since I’ve had a long career in information technology. But, I’ve also earned Six Sigma certification to assist in the process improvement and re-engineering activities that often take place in technology projects. Six Sigma utilizes data and statistical analysis to measure and reduce variations in processes and ultimately eliminate defects. More and more, Six Sigma and Lean are spoken of together.

In Juergen’s talk, there was much mention of process improvement, although Six Sigma was not mentioned by name. The goal of Lean is to eliminate waste and non-value added activities. And the byproduct of waste elimination is lower costs resulting in higher profits. The eight types of waste are: over production, waiting, transportation, over-processing, inventory, motion, defects, rework. Parallels were given between manufacturing waste and administrative waste.

And, how to attack the waste? You Define, Measure, Analyze and Improve the process – key steps in the Six Sigma DMAIC methodology. Often the implementation of the Six Sigma methodology or its use in projects is considered costly and time consuming. But the principles can be simplified. After all over-processing is a waste. The goal is a Lean Six Sigma.

Bottom line, improving and streamlining processes reduces defects, eliminates waste, decreases costs, improves efficiency, increases profits and provides competitive advantages.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

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NLP

Tuesday, February 19th, 2008

My hairdresser, Joy (quintessencehair.com), told me the theme for this year could be “no more wait in 2008”. By that she meant to convey was that the time has come for both my businesses, Noble & Associates Consulting, Inc. and Noble Finances to be outrageously successful.

But, my first interpretation of her remark was “no more weight in 2008”. I like many other people need to shed some excess pounds. For many, the race is on to fix the body. Every January, there’s a big surge in the number of people at the gyms. Some turn to over-the-counter weight loss remedies and others head to the commercial weight center such as Weight Watchers, Jenny Craig, Nutrisystem and the like. The more enlightened might turn to Overeaters Anonymous (OA). It’s based on the same principles as Alcoholic Anonymous. So, OA has a 3 pronged approach, which treats overeating as a threefold disease – physical, mental/emotional, and spiritual.

Most would agree that lasting success with the battle against the bulge requires at least a mind and body cure. There are bi-modal techniques which focus on the healing mental / emotional triggers as a means to healing or slimming the body. Examples are psychoanalysis, acupressure, acupuncture, hypnosis, Neuro-Linguistic Programming (NLP) and Emotional Freedom Techniques (EFT).

I actually attended a NLP workshop a number of years ago. NLP encompasses multiple techniques which are used to accomplish quick changes in behavior. There was a lady in the NLP class who was claustrophobic. In 5 minutes the lady was able to go into a closet and close the door and be happy about it. I saw that with my own eyes.

With NLP, the mind/body connection is studied, documented and utilized to make changes. One example is eye movements. Eyes moving up tends to means you are visualizing or accessing an image. Moving eyes to either side indicates you accessing sound data. Down to the right can mean you’re accessing a feeling. NLP uses eye movements and other physical cues as an indication of how people learn best – hearing, seeing or doing. And our language often reveals our preferences. For instance I worked for a boss who often used the phrase “I hear you”. What do think his preferred learning style was?

Knowing the NLP principles, allows me to notice when these techniques are used in other arenas. NLP is now being incorporated into sales training workshops. Kendall SummerHawk, a marketing and branding guru / coach, indicated that she is certified in NLP. Kendall uses NLP in her workshop to quickly help participants get over writers block.

I’m always working on generating more profitable business. People buy from those they know, like and trust. To the extent that I can get in sync with their body language the more comfortable they feel with me. It’s not manipulation, it’s about caring enough to pay attention, to observe and to adjust. This improves the experience of the prospect, friends or family member.

I have many years of experience as a business analyst. My company, Noble & Associates Consulting, Inc, specializes in business analysis. And what does a business analyst do:

  1. We listen,
  2. We interpret or analyst the situation, data or system,
  3. We compile and document.

Good business analysts, and for that matter good managers, sales people, business people, people in general already listen. If we want to add value to our relationships and effectiveness, we need to add the NLP techniques of conscious seeing and feeling to our repertoire.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

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What Changed Your Cheese?

Monday, February 18th, 2008

I worked for the telecommunications superstar, Lucent Technologies, right before it’s big fall from financial grace. I was fortunate to be in the CIO organization which was lead by a very visionary executive, Earnestine Barnes-Linder. She encouraged us to prepare for the changes that she so wisely foresaw. Earnestine even distributed copies of the book “Who Moved My Cheese?” by Dr. Spencer Johnson. I attended a workshop by the author and was less than impressed. But, when I finally took the time to read the book, it was indeed outstanding. Mr. Johnson is an expert on individual and organizational change. The book gave insight into how to recognize that your cheese or goal had moved and provided suggestions on how to work through the feelings and adjust to change. However, there are other books that provide more substance and detail on stress and change management techniques.

Noble & Associates Consulting and its consultants have years of experience with software and technology implementations. The whole point of any new system is to change or improve some process, capability or results. Since there is always change and people are stressed by change, then change management should always be a consideration in project funding, planning and management.

So what’s the cheese?

  • For an individual, it might have been owning a home. The current mortgage crisis may be moving that cheese.
  • For others, it might be life long employment with a company paid pension. The economy and corporate mergers, acquisitions and downsizing may have changed that cheese.
  • For production managers the cheese may be efficient operations and on-time deliveries. Disruptions in the supply chain, broken processes and quality problems may be crumbling that cheese.
  • The corporate executive may have thought that the latest and greatest system or technology was the cheese. However, cost overruns, unrealized functionality and out of sync processes could be slicing away at that cheese.
  • For the average employee, the cheese may be to feel like they are competent and even expert at doing the job. The introduction of a new system or technology, and the need to learn new ways of doing things, could be the last straw.

In the final analysis, it doesn’t matter what caused your cheese to change. Change happens. Stress happens. Deal with it.

Consider implementing stress management and change management programs.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

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Change Management

Sunday, February 17th, 2008

GOD, grant me the Serenity
to accept the things I cannot change,
Courage to change the things I can,
and Wisdom to know the difference.

The Serenity Prayer

In software and technology implementation projects, there needs to be something called “Change Control”. And why is this needed? No matter how thorough the business analysis job or how complete the project plan, there’s always something that needs to be changed or added after the fact. Users and potential users of the system or technology change their minds. Or think of something that they absolutely cannot live without. Then from the technical side, the developers, programmers and implementers discover things that are incorrect or just won’t work. Programmers or testers find things called “bugs” – which is techie talk for errors or system glitches. After all, that’s what quality, quality control and testing is supposed to do – Find things that will cause less than desired results.

Testing and quality is key. And it needs to start at the beginning. Once the technology requirements are finalized, you have the basis for test scripts that can be used throughout the implementation process. There will be change. So, there needs to be an orderly process for incorporating changes and corrections / fixes.

One reason is that it helps insure that everyone on the project is in sync. It avoids duplication of effort. And, it’s less disruptive when there are multiple environments (development / test versus live / production) or multiple release versions. It’s an essential piece of the communications plan. Change control is a recipe for success. And, back to the Serenity Prayer: the introduction of new systems, features or functionality is something that can be controlled. And the smart project manager has the courage to mandate a change control process.

What we cannot change is people and how they react to change. Change, even positive change, creates stress – another thing we can’t change. What we can control is the implementation and use of programs and techniques that ease the pain and stress of change. And that’s called Change Management.

Sandra Noble
NOBLE FINANCES
NOBLE & ASSOCIATES CONSULTING, INC

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